Privacy Policy

1. Data Controller

Mago AI is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@mago-ai.com.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our platform:

• Account Information: Account Information: Name, email address, company name, job title, and other registration details
• Search Data: Search Data: Expert search queries and preferences you submit through our platform
• Usage Information: Usage Information: How you interact with our platform, including pages visited, features used, and time spent
• Technical Data: Technical Data: IP address, browser type, device information, and operating system
• Communications: Communications: Records of your correspondence with us and with experts through our platform

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Contract Performance: Processing necessary to provide our services to you
• Consent: Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud
• Legal Obligations: Legal Obligations: Processing required to comply with applicable laws and regulations

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our expert search and scheduling services
• Personalize your experience and deliver relevant expert recommendations
• Communicate with you about your account, searches, and booked calls
• Detect, prevent, and address security issues and fraudulent activity
• Analyze usage patterns to improve our platform and develop new features
• Comply with legal obligations and enforce our terms of service

5. Information Sharing

We may share your information in the following circumstances:

• With Experts: With Experts: When you book a call, we share necessary contact information with the selected expert
• Service Providers: Service Providers: With third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics)
• Legal Requirements: Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties. We do not use your data to train AI models without your explicit consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, and applicable legal requirements.

7. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restriction: Right to Restriction: Request limitation of processing of your personal data
• Right to Data Portability: Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Right to Object: Object to processing based on legitimate interests or for direct marketing
• Automated Decision-Making: Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at privacy@mago-ai.com. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our platform and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

privacy@mago-ai.com

For formal complaints, you also have the right to lodge a complaint with your local data protection supervisory authority.